Posted: December 30th, 2021
Compose a 2750 words assignment on importance of service encounters. Needs to be plagiarism free! Service industries make a huge part of economies. It is safe to say that every single person consumes services at one point or another. The Australian Bureau of Statistics recently published a report that 75% of workers in developed nations are employees in service industries (Australian Bureau of Statistics, 2008). Albeit service industries are a crucial part of any economy, Koepp (2007) has made an observation that the quality of service is on the decline.
For the customer, the most important thing is the quality of the service encounter. Notably, most employers don’t train their employees sufficiently on how to handle customers professionally and discreetly. These employees may be demotivated perhaps because of underpayment, high turnover or job dissatisfaction which eventually translates to poor customer service.
Place an order in 3 easy steps. Takes less than 5 mins.